FAQ2018-10-12T09:29:58+00:00

Frequently Asked Questions, Terms of Service and Privacy Policy

Pricing & Availability

All products are quoted in $US dollars. Shipping and sales tax, if applicable, will be added to your total purchase price. We make every effort possible to have our items correctly priced and have their stock quantities up-to-date, but occasionally this information may be incorrect.  If the item you ordered is out of stock, we will notify you of this.  At this point, you can choose to pick a similar item or cancel your order for a full refund.

Shipping

Need an item expedited? Please contact us and we’d love to help you with your request.  Most orders are shipped through USPS.  You will receive an email from us when your item ships.  We trust that your merchandise should arrive safely.  Please check all items for possible shipping damage upon receipt.  If any damage has been found, please email pictures to Sarah@framedbysarah.com within 48 hours of receiving your order and we will help you file a claim with USPS for your shipment.

Returns

We want you to love your purchase!  If for any reason you wish to return your purchase, please email sarah@framedbysarah.com for return instructions.  Please know that we will only accept returns of unused items within 30 days of purchase. Your original receipt is required for returns.  The amount of your original purchase will be refunded to you, excluding any shipping charges.  PLEASE NOTE – custom orders, special-order merchandise, sale and personalized items are not returnable.

Copyrights & Trademarks

This web site and the materials within it are © Framed! by Sarah, 2018. All rights reserved. The designs, trademarks, service marks and logos used and displayed on this web site and our social media pages are registered and unregistered trademarks of Framed! by Sarah, LLC. The name Framed! by Sarah and the brand, trademark, artist designs and/or logo may not be used in any way without prior written permission from Framed! by Sarah, LLC.

Cancelling your Framed! in a Box Subscription or Framed! Creative Club Membership

We’re sad to see you go!  If you need to cancel your subscription or membership, please log into your account on this website and cancel your subscription or membership.  Please note – cancellation requests must be received 7 days before your billing date or you will be charged for the following month.

Privacy Policy

This privacy notice discloses the privacy practices for FramedbySarah.com. This privacy notice applies solely to information collected by this website. It will notify you of the following:

  1. What personally identifiable information is collected from you through the website, how it is used and with whom it may be shared.
  2. What choices are available to you regarding the use of your data.
  3. The security procedures in place to protect the misuse of your information.
  4. How you can correct any inaccuracies in the information.

Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.  Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

  • See what data we have about you, if any.
  • Change/correct any data we have about you.
  • Have us delete any data we have about you.
  • Express any concern you have about our use of your data.

Security
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.  Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for “https” at the beginning of the address of the Web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

Registration
In order to use this website, a user must first complete the registration form. During registration a user is required to give certain information (such as name and email address). This information is used to contact you about the products/services on our site in which you have expressed interest. At your option, you may also provide demographic information (such as gender or age) about yourself, but it is not required.

Orders
We request information from you on our order form. To buy from us, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we’ll use this information to contact you.

Cookies
We use “cookies” on this site. A cookie is a piece of data stored on a site visitor’s hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.

Sharing
We use an outside shipping company to ship orders, and a credit card processing company to bill users for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes beyond filling your order.

We partner with another party to provide specific services. When the user signs up for these services, we will share names, or other contact information that is necessary for the third party to provide these services. These parties are not allowed to use personally identifiable information except for the purpose of providing these services.

Links
This website contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.

Surveys & Contests
From time-to-time our site requests information via surveys or contests. Participation in these surveys or contests is completely voluntary and you may choose whether or not to participate and therefore disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, age level). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 940-224-2994 or via email.